Dynamics 365 CRM
Microsoft Dynamics 365 business applications to empower your customer relations management (CRM). Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.
Not so long ago, Microsoft Dynamics 365 Customer Relations Management (CRM) licensing was sold as one bundle offer. However, since 2019 October 1st there is an opportunity to design your environment by choosing and paying only for those business applications that your business actually needs. So, from now on Microsoft Dynamics CRM consists of separate Dynamics 365 business applications: Sales, Marketing, Field Service, Customer Service, and Project Service automation. The concept of it’s pricing changed a little bit as well. You can learn about it here.
The importance of CRM solution
CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.
Microsoft Dynamics 365 Business Applications for CRM
MS Dynamics 365 Sales
Dynamics 365 for Sales is a perfect application for your Sales team. It is a flexible, cloud-based solution that provides a wide range of functionalities and is easily tailored to suit any organization. It provides a capability that supports lead tracking, sales workflows, reporting, opportunity management, pipeline management and more.
MS Dynamics 365 Marketing
With Microsoft Dynamics 365 Marketing application Run targeted, multi-channel campaigns and personalize each buyer’s journey to generate more sales-ready leads. Create seamless customer experiences through marketing automation, shared data, and processes easily connected to Dynamics 365 Sales. Also, personalize and extend the capabilities of your app by connecting it with the apps and services you already use. Moreover, use built-in privacy features to help you comply with GDPR regulations.
MS Dynamics 365 Customer Service
Build great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. It helps to deliver the tailored services across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind. In addition, it gives your team the right tools to intelligently handle routine requests and resolve more complex issues. Moreover, simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
MS Dynamics 365 Field Service
The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues. Deliver service proactively by predicting, detecting, and resolving field service issues before your customers even know there’s a problem.
MS Dynamics 365 Project Service Automation
The Project Service Automation (PSA) application helps organizations efficiently track, manage, and deliver project-based services, from the initial sale all the way to invoicing. The app enables you to plan projects, and create estimates and work schedules. Therefore, estimate and track project cost and revenue, track project progress and cost consumption, manage resources, and many more.
Nowadays, a CRM solution is necessary for every business. No matter you are small businesses looking to grow or an industry leader searching for a solution to drive its complex processes, Microsoft business applications are a perfect choice. Not sure to employ one of the applications or there is a need for several solutions? Contacts us and let our experienced team help you out!